General

Sodexo is part of the CVPA, what does that mean?
Sodexo is a proud member of the CVPA (Childcare Voucher Providers Association). The industry association was established to protect all stakeholders’ (emplo...
Sat, 23 Jan, 2021 at 8:55 PM
What are childcare vouchers?
Childcare vouchers are a Government initiative to help working parents. The most common method of offering childcare vouchers is through your salary; parent...
Sat, 23 Jan, 2021 at 8:55 PM
What are voucher top-ups and how do they work?
Voucher top-ups allow you to top-up your voucher account balance with your own money using your debit card. This means that when your childcare costs exceed...
Thu, 25 Mar, 2021 at 10:35 AM
What do I do if I have a complaint?
In the first instance, please contact our Customer Care team to assist, their contact details are here. Our frontline teams are empowered to support all ...
Sat, 23 Jan, 2021 at 8:59 PM
What happens from 5th October 2018, can I still join the childcare voucher scheme?
From 5th October 2018, the childcare voucher scheme is closed to new joiners. You can re-join the scheme if you were previously in the childcare voucher sch...
Sat, 23 Jan, 2021 at 8:56 PM
What happens if I change employer?
If you change your employer after 4th October 2018 you will be classed as a leaver to the childcare voucher scheme and will not be allowed to join your new ...
Wed, 1 Jun, 2022 at 12:35 PM
What happens if my childcare costs are different in term time and school holidays?
Register all your childcare providers with Sodexo and work out how much you need for each provider throughout the year, add it up and divide by 12 to give a...
Sat, 23 Jan, 2021 at 9:00 PM
What if I leave the organisation?
You will automatically stop receiving childcare vouchers, but you may still use any stored vouchers before they expire, access to your account will not be a...
Thu, 25 Mar, 2021 at 1:23 PM
What if my childcare costs exceed the value of my childcare vouchers?
Should your childcare costs exceed your childcare vouchers you may either pay the balance directly to your child carer or use our flexible top up feature, w...
Sat, 23 Jan, 2021 at 9:02 PM
What if my childcare provider isn’t registered?
Your childcare provider has to demonstrate they are registered if you want to pay them using childcare vouchers. If your childcare provider is regulated by ...
Sat, 23 Jan, 2021 at 9:03 PM