What are voucher top-ups and how do they work?

Modified on Tue, 21 Nov 2023 at 12:48 PM

Voucher top-ups allow you to top-up your voucher account balance with your own money using your debit card. This means that when your childcare costs exceed the value of your vouchers you can make a single payment (per month) to your child carer directly from your account.


How do I do this?


You can only do this via https://childcare.mysodexo.co.uk/ , if you usually log in to https://uk.childcare-vouchers.sodexo.com/ then please attempt to log in using your usual credentials on the first URL. If you are not able to gain access then you are not permitted access to this version and top-ups are unavailable to you. 


  • When successfully logged in to the first URL head to the menu tabs at the top and choose "Top Up"
  • You'll be presented with a list that you need to fill out including the amount and your home address. Please ensure the correct address is used. Failure to use the incorrect address may result in the funds sat as pending with your bank. If you do have a pending payment, we do not hold these funds and send an automatic notification to the bank to ask them to release these back to you.
  • Then enter your card information (only debit cards are accepted)

All done! Providing a successful payment was taken then your top-up will appear within a few minutes!

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