What if my childcare costs exceed the value of my childcare vouchers?

Should your childcare costs exceed your childcare vouchers you may either pay the balance directly to your child carer or use our flexible top up feature, which enables you to top up your voucher balance with your own money. This not only allows you and your child carer to keep track of your payments more easily but your child carer will receive just one payment from you rather than two. To ensure both receipts into your voucher account are correct, from you and your employer, and any refunds made to you are accounted for, we will track both receipts separately to avoid any miscalculations.