General

Accessibility Options
Did you know our friendly Customer Care Team are trained to accept calls using BT Relay? If you are hard of hearing, or you are speech impaired, and you...
Wed, 22 Sep, 2021 at 3:32 PM
After October 2018 can I still change my childcare voucher amount?
Yes, after 5th October 2018, when the childcare voucher scheme is closed to new entrants, you can vary your voucher amount in the same way you have always b...
Sat, 23 Jan, 2021 at 8:46 PM
Can I apply for vouchers for more than one child?
You can pay for as many children and childcare providers as you wish with your vouchers, but the amount of vouchers that can be taken is limited to the spec...
Sat, 23 Jan, 2021 at 8:46 PM
Can I receive vouchers without access to the internet?
If you temporarily lose access to the internet, you can manage your account by calling our friendly Customer Care team. Their contact details can be found h...
Sat, 23 Jan, 2021 at 8:47 PM
Can I still claim the 30 free hours (in England) and childcare vouchers at the same time?
Yes, you can. 
Fri, 1 Apr, 2022 at 12:42 PM
Can I still use up my childcare voucher balance if I have joined TFC?
You can use up your childcare voucher balance, irrespective of if you have joined TFC. What cannot happen, is any salary deductions from either parent for t...
Sat, 23 Jan, 2021 at 8:49 PM
Can I use childcare vouchers as well as the Local Authority Childcare Assistance for three and four year olds?
Yes. You may use childcare vouchers if your Local Authority does not cover all of your childcare costs.
Sat, 23 Jan, 2021 at 8:49 PM
Can I use childcare vouchers to pay private school fees?
Yes, childcare vouchers can be used to pay for Reception year fees in private schools prior to a child reaching the compulsory school age of 5. A child is o...
Sat, 23 Jan, 2021 at 8:49 PM
Can I use more than one childcare provider?
You can pay as many childcare providers as you wish providing they are registered with Sodexo Motivation Solutions. If you wish to add a childcare provider ...
Sat, 23 Jan, 2021 at 8:49 PM
Can one parent have childcare vouchers and the other be in TFC (Tax Free Childcare)?
No, childcare vouchers are per parent whereas TFC is per child, therefore both parents need to be in the same scheme.
Fri, 2 Sep, 2022 at 9:20 AM