Transacting

Can I donate my Childcare Vouchers to a school or charity?
Unfortunately, due to HMRC legislation vouchers cannot be donated to a charity or school, these vouchers must be used for approved childcare costs only by t...
Thu, 28 Oct, 2021 at 4:04 PM
Can I leave the scheme?
We don't want to see you go! However, your circumstances change and we're flexible around that. Due to HMRC changes, we are no longer able to perm...
Fri, 26 Aug, 2022 at 1:24 PM
Can I re-join the scheme?
As a general rule, you can. You must ensure you come back to the scheme within 11 months of the last voucher entry and have not joined the TFC Scheme&nb...
Tue, 20 Jul, 2021 at 1:49 PM
Carer Payments
Welcome to your help article covering everything relating to carer payments, including how to add a carer, make a payment, cancel a future payment and remov...
Fri, 26 Aug, 2022 at 2:03 PM
How do I change my salary sacrifice?
You might need to change the amount you have removed from your salary at different points in the year. The below information is for parents who have the abi...
Mon, 4 Apr, 2022 at 3:41 PM
How do I edit my monthly payment to my carer?
Unfortunately you're unable to edit the amount you pay, instead you'll need to cancel the current standing order, then re-set this up for the amou...
Sun, 31 Jan, 2021 at 12:26 PM
May I have a refund if I have unwanted vouchers?
Refunds are generally not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher under contract it is generally...
Thu, 23 Jun, 2022 at 3:34 PM
My pay day has passed, my voucher has been deducted, but I haven't had my voucher?
We're sorry to see this! You may also notice that the next voucher due is next month too. If this happens it's usually because your employer is fi...
Thu, 25 Aug, 2022 at 11:01 AM
What will my payslip show?
Your vouchers may or may not appear on your payslip. Often your salary is shown with the voucher cost deducted and the voucher value is shown separately. Th...
Sat, 23 Jan, 2021 at 8:45 PM
When will I receive childcare vouchers?
Vouchers are usually received monthly around your employer’s pay day / nominated voucher day.
Sat, 23 Jan, 2021 at 8:45 PM