Transacting
Unfortunately, due to HMRC legislation vouchers cannot be donated to a charity or school, these vouchers must be used for approved childcare costs only by t...
Thu, 28 Oct, 2021 at 4:04 PM
We don't want to see you go! However, your circumstances change and we're flexible around that. Due to HMRC changes we are no longer able to permi...
Thu, 28 Oct, 2021 at 4:47 PM
As a general rule, you can. You must ensure you come back to the scheme within 11 months of the last voucher entry and have not joined the TFC Scheme&nb...
Tue, 20 Jul, 2021 at 1:49 PM
To pay a carer for the first time, or if you've accidentally removed them, or previously removed them, you'll need to add them as an approved care...
Fri, 4 Dec, 2020 at 12:05 PM
You are unable to amend the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments up, click here. If th...
Fri, 4 Dec, 2020 at 12:10 PM
You might need to change the amount you have removed from your salary at different points in the year. The below information is for parents who have the abi...
Mon, 4 Apr, 2022 at 3:41 PM
Unfortunately you're unable to edit the amount you pay, instead you'll need to cancel the current standing order, then re-set this up for the amou...
Sun, 31 Jan, 2021 at 12:26 PM
To pay a carer you'll first need to link them to your account. If you've not done this, please do this first, if you're unsure how to do this...
Fri, 4 Dec, 2020 at 12:14 PM
To avoid accidentally paying an old carer you might want to take them off your account. This won't change anything that has happened, nor get rid of th...
Fri, 4 Dec, 2020 at 12:10 PM
Refunds are not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher under contract it is generally not possi...
Sat, 23 Jan, 2021 at 8:45 PM