Childcare Parent Support

We don't want to see you go! However, your circumstances change and we're flexible around that. Due to HMRC changes we are no longer able to permi...

As a general rule, you can. You must ensure you come back to the scheme within 11 months of the last voucher entry and have not joined the TFC Scheme&nb...

To pay a carer for the first time, or if you've accidentally removed them, or previously removed them, you'll need to add them as an approved care...

You are unable to amend the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments up, click here. If th...

You might need to change the amount you have removed from your salary at different points in the year. The below information is for parents who have the abi...

Unfortunately you're unable to edit the amount you pay, instead you'll need to cancel the current standing order, then re-set this up for the amou...

To pay a carer you'll first need to link them to your account. If you've not done this, please do this first, if you're unsure how to do this...

To avoid accidentally paying an old carer you might want to take them off your account. This won't change anything that has happened, nor get rid of th...

Refunds are not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher under contract it is generally not possi...

Your vouchers may or may not appear on your payslip. Often your salary is shown with the voucher cost deducted and the voucher value is shown separately. Th...