Childcare Parent Support

Unfortunately, due to HMRC legislation vouchers cannot be donated to a charity or school, these vouchers must be used for approved childcare costs only by t...

We don't want to see you go! However, your circumstances change and we're flexible around that. Due to HMRC changes, we are no longer able to perm...

As a general rule, you can. You must ensure you come back to the scheme within 11 months of the last voucher entry and have not joined the TFC Scheme&nb...

Welcome to your help article covering everything relating to carer payments, including how to add a carer, make a payment, cancel a future payment and remov...

You might need to change the amount you have removed from your salary at different points in the year. The below information is for parents who have the abi...

Unfortunately you're unable to edit the amount you pay, instead you'll need to cancel the current standing order, then re-set this up for the amou...

Refunds are generally not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher under contract it is generally...

We're sorry to see this! You may also notice that the next voucher due is next month too. If this happens it's usually because your employer is fi...

Your vouchers may or may not appear on your payslip. Often your salary is shown with the voucher cost deducted and the voucher value is shown separately. Th...

Vouchers are usually received monthly around your employer’s pay day / nominated voucher day.