Transacting

Can I leave the scheme?
We don't want to see you go! However, your circumstances change and we're flexible around that. Due to HMRC changes we are no longer able to permi...
Fri, 25 Jun, 2021 at 8:36 AM
Can I re-join the scheme?
As a general rule, you can. You must ensure you come back to the scheme within 11 months of the last voucher entry and have not joined the TFC Scheme&nb...
Tue, 20 Jul, 2021 at 1:49 PM
How do I add a carer to my account?
To pay a carer for the first time, or if you've accidentally removed them, or previously removed them, you'll need to add them as an approved care...
Fri, 4 Dec, 2020 at 12:05 PM
How do I amend a regular carer payment?
You are unable to amend the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments up, click here. If th...
Fri, 4 Dec, 2020 at 12:10 PM
How do I change my salary sacrifice?
You might need to change the amount you have removed from your salary at different points in the year. The below information is for parents who have the abi...
Fri, 4 Dec, 2020 at 12:09 PM
How do I edit my monthly payment to my carer?
Unfortunately you're unable to edit the amount you pay, instead you'll need to cancel the current standing order, then re-set this up for the amou...
Sun, 31 Jan, 2021 at 12:26 PM
How do I pay a carer?
To pay a carer you'll first need to link them to your account. If you've not done this, please do this first, if you're unsure how to do this...
Fri, 4 Dec, 2020 at 12:14 PM
How do I remove a carer from my account?
To avoid accidentally paying an old carer you might want to take them off your account. This won't change anything that has happened, nor get rid of th...
Fri, 4 Dec, 2020 at 12:10 PM
May I have a refund if I have unwanted vouchers?
Refunds are not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher under contract it is generally not possi...
Sat, 23 Jan, 2021 at 8:45 PM
What will my payslip show?
Your vouchers may or may not appear on your payslip. Often your salary is shown with the voucher cost deducted and the voucher value is shown separately. Th...
Sat, 23 Jan, 2021 at 8:45 PM