My Account

How can I see the scheme terms and conditions?
You are able to view the scheme terms and conditions in full by logging in to your account online and scrolling to the bottom of the page, please then click...
Wed, 1 Dec, 2021 at 2:12 PM
How do I change my email address?
To change this you'll need to get in touch with us. Please create a new support request above by pressing "Can't find what you're lookin...
Tue, 21 Sep, 2021 at 2:43 PM
How do I change my name?
You're able to change your name using our website 24 hours a day. Simply head to https://childcare.mysodexo.co.uk/login and log in. Once you're lo...
Tue, 29 Jun, 2021 at 10:51 AM
How do I change my password?
You can make this change online 24/7. Head over to https://childcare.mysodexo.co.uk/ and log in as normal. Once you're logged in head to My Details >...
Sun, 31 Jan, 2021 at 12:32 PM
How do I change my personal details?
You are able to change your details on your portal 24/7. Head to https://childcare.mysodexo.co.uk/ and log in as normal. Once you're logged in head to ...
Sun, 31 Jan, 2021 at 12:30 PM
How do I change my username?
To change this you'll need to get in touch with us. Please create a new support request above and enter your 6 digit parent number as your unique numbe...
Sun, 31 Jan, 2021 at 12:34 PM
How do I list my children?
It's useful to list your family online to assist with any audits to ensure that vouchers are being spent within the guidelines.  To list your child...
Fri, 4 Dec, 2020 at 12:05 PM
How do I reset my username or password?
To receive a username reminder, please click here. To receive a password reset, please click here. Please allow 30 minutes for the email to arrive. ...
Thu, 14 Jan, 2021 at 8:48 PM
How do I use the childcare voucher service?
Your employer registers with us to provide childcare vouchers. Your employer orders vouchers for you, they will be credited to your account and you can then...
Sat, 23 Jan, 2021 at 8:43 PM
What can I change on my account?
You can make many changes on our online portal, securely, 24 hours a day. Please ensure you're logged in to the newer version of our site for full func...
Mon, 4 Apr, 2022 at 4:39 PM