Welcome to your help article covering everything relating to carer payments, including how to add a carer, make a payment, cancel a future payment and remove a carer from your account


First, choose your help area below



If you use https://childcare.mysodexo.co.uk/


How to add a carer to your account

  1. Login as normal
  2. Press My Child Carers 
  3. Press the blue icon + Add Child Carer 
  4. Search for the Carer using their business name or postcode - you'll see in the screenshot below that we've only part searched the business name, this works for the postcode too if you wanted to find people in your area (i.e. MK14 or MK, GU, FK etc.) 
  5. Locate the correct setting and press Add Carer 
  6. This provider is now added to your account as a known carer!

How to pay your provider

  1. Login as normal
  2. Click Spend Vouchers 
  3. Press the green button Create Payment 
  4. Select from the pre-approved carer list that you've created and press Pay
  5. Select either Single Payment or Regular Payment
    1. Single Payment - is for a one-off payment that doesn't need to happen regularly, this is useful for when your childcare costs change regularly, or you have an outstanding bill to pay.
    2. Regular Payment - is for a more regular bill that needs paying each time, this is like a standing order and you choose when and how much leaves regularly.
  6. Make sure the carer details on the screen match your expectation 
  7. Enter Reference (this is usually a child's or family name, this helps the provider allocate the vouchers to your account with them as a payment)
  8. Enter Amount (if doing a one off payment this will be the amount once, if doing a regular payment it will be this amount until you cancel the standing order) 
  9. Enter Date 
  10. Press Pay , this will send the payment on that date, this will be received by your carer up to 4 working days after this date.


N.B. - if you're choosing to make a regular payment (similar to a standing order), then you will need to choose how often this payment will go through. The date you make the first payment, will then be your rolling date;


Monthly - same day each month as you've selected

Weekly - +7 days from your first payment date and then ongoing +7 each time

Fortnightly - +14 days from your first payment date and then ongoing +14 each time

Four Weekly - +28 days from your first payment date and then ongoing +28 each time


How to amend or cancel a current standing order

You are unable to amend the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments back up, please scroll up to "How to pay your provider". If the payment has already been sent (i.e. it's the day of the payment or after) we are unable to stop this from going to the provider.


To cancel an existing payment

  1. Login as normal
  2. Press Spend Vouchers
  3. Locate the regular payment you wish to cancel and press "Cancel" to the right of it 
  4. Confirm the cancellation and that's the regular payment cancelled!

How to remove a carer from your account

To avoid accidentally paying an old carer you might want to take them off your account. This won't change anything that has happened, nor get rid of the history, but simply stop you from paying the wrong person. 


To remove a carer

  1. Login as normal
  2. Press My Child Carers 
  3. Press Remove next to the carer you'd like to remove 
  4. If you're asked "Are you sure?" Press OK, and that's the carer removed!


If you use https://uk.childcare-vouchers.sodexo.com/


How to add a carer to your account

  1. Login as normal
  2. Press My Childcare Providers 
  3. Scroll down and press Add New
  4. Enter their 6 digit Sodexo Carer ID and their postcode, then press "Search"
  5. Review the setting details to ensure they're the correct carer, if you're happy, press "Confirm"
  6. This provider is now added to your account as a known carer!


Not sure on their Carer ID? Please ask them to provide you with this, or contact us to get this, please let us know their postcode and name so we can search.



How to pay your provider

  1. Login as normal
  2. Click Spend My Vouchers 
  3. Press the green button Create
  4. Select from the pre-approved carer list that you've created and press Pay 
  5. Select either Single Payment or Regular Payment
    1. Single Payment - is for a one-off payment that doesn't need to happen regularly, this is useful for when your childcare costs change regularly, or you have an outstanding bill to pay.
    2. Regular Payment - is for a more regular bill that needs paying each time, this is like a standing order and you choose when and how much leaves regularly.
  6. Make sure the carer details on the screen match your expectation 
  7. Enter Reference (this is usually a child's or family name, this helps the provider allocate the vouchers to your account with them as a payment) 
  8. Enter Amount (if doing a one off payment this will be the amount once, if doing a regular payment it will be this amount until you cancel the standing order) 
  9. Enter Date 
  10. Press Pay , this will send the payment on that date, this will be received by your carer up to 4 working days after this date.

N.B. - if you're choosing to make a regular payment (similar to a standing order), then you will need to choose how often this payment will go through. The date you make the first payment, this will then be your rolling date;


Monthly - same day each month as you've selected

Weekly - +7 days from your first payment date and then ongoing +7 each time

Fortnightly- +14 days from your first payment date and then ongoing +14 each time

Four Weekly - +28 days from your first payment date and then ongoing +28 each time


How to amend or cancel a current standing order

You are unable to amend/edit the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments back up, please scroll up to "How to pay your provider". If the payment has already been sent (i.e. it's the day of the payment or after) we are unable to stop this from going to the provider.


To cancel an existing payment

  1. Login as normal
  2. Press Spend My Vouchers
  3. Locate the regular payment you wish to cancel and press "Cancel
  4. Confirm the cancellation and that's the regular payment cancelled! 

How to remove a carer from your account

To avoid accidentally paying an old carer you might want to take them off your account. This won't change anything that has happened, nor get rid of the history, but simply stop you from paying the wrong person. 


To remove a carer

  1. Login as normal
  2. Press My Child Carers 
  3. Press Remove next to the carer you'd like to remove 
  4. The carer has now been removed from your profile.