You are unable to amend the payment, what you'll need to do is cancel and re-set the payment up. For help on setting the payments up, click here. If the payment has already been sent (i.e. it's the day of the payment or after) we are unable to stop this from going to the provider.


To cancel an existing payment

  • Login as normal
  • Press Spend Vouchers/Spend My Vouchers
  • Locate the regular payment you wish to cancel
  • Press Cancel
  • Confirm the cancellation and that's the regular payment cancelled!