To pay a carer you'll first need to link them to your account. If you've not done this, please do this first, if you're unsure how to do this please see the article here for help.

  • Login as normal
  • Click Spend Vouchers
  • Press the green button Create Payment
  • Select from the pre-approved carer list that you've created and press Pay
  • Select either Single Payment or Regular Payment
    • Single Payment - is for a one-off payment that doesn't need to happen regularly, this is useful for when your childcare costs change regularly, or you have an outstanding bill to pay.
    • Regular Payment - is for a more regular bill that needs paying each time, this is like a standing order and you choose when and how much leaves regularly.
  • Make sure the carer details on the screen match your expectation
  • Enter Reference (this is usually a child's or family name, this helps the provider allocate the vouchers to your account with them as a payment)
  • Enter Amount (if doing a one off payment this will be the amount once, if doing a regular payment it will be this date until you cancel the standing order)
  • Enter Date
  • Press Pay , this will send the payment on that date, this will be received by your carer up to 4 working days after this date.