May I have a refund if I have unwanted vouchers?

Refunds are generally not possible under salary sacrifice contracts. Once your pay has been exchanged for a childcare voucher it is generally not possible to reverse it back through the payroll.

In circumstances where a refund is allowed, the refund would be returned to your employer and paid to you through payroll and would be subject to tax and national insurance in the normal way.

For further information specific to your account, please create a support request by clicking 'can't find what you're looking for?' and raising a query. The Customer Care team will then be in touch shortly to assist.